What patients need to know
General practice is still open, but due to the coronavirus outbreak, how you contact your GP surgery may be different at the moment.
Your NHS services have a range of measures in place to keep you safe from COVID19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment.
Face-to-face appointments are available to all patients . You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.
Our GP practice is also offering online consultations (this may be via a ‘chat’ function) and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health professional face-to-face, this will be arranged. If you have a preference about how to access care you can discuss it with your practice.
General practice continues to offer care based on clinical need.
General practice continues to offer cervical smears and childhood immunisations.
Your practice is delighted to be undertaking the largest vaccination programme in the history of the NHS. They are balancing this programme with continuing to be open and managing your other clinical needs. Please do be reassured that if you need medical attention, your practice is here for you and will determine how to best support you, based on your symptoms.
The NHS is vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to roll out in full.
Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination.
It is important to register with your local GP. Anyone in England can register with a GP, without needing to show proof of address, ID or immigration status. Find out more about how to register with a GP.
Please be polite and respectful, your GP and practice team are available and working hard to support you, your family and friend’s health and care needs.
As one of our patients you have been allocated a named GP, (your registered GP), who has the responsibility for the overall care that our surgery provides to you.
Your allocated, named GP, will take the lead for the co-ordination of any other relevant health and care professionals who are involved in your care.
Please contact the surgery if you wish to know which GP has been allocated to you.
However, as we are a group practice where all GP’s have immediate access to all records of previous patient consultations, please continue to book your appointments with any of our available GP’s.
With patients needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as practice details such as how to register, you will find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. The carers link is particularly useful. Just click on the links at the left hand side of the page.
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For Bank holiday opening times for Pharmacy services please click on the tab on the left of the page.
|Appointments: 01538 753771
Dispensary: 01538 751415
Fax: 01538 752557
Patient Group Reports
Click here to view the Patient Group Reports
Online services are now available for booking doctor's appointments and ordering
repeat prescriptions (nurse's appointments cannot be made online).
Contact reception for details and to register. Click on the link below to login.
NHS 111 service
Need help deciding where to get appropriate healthcare?
111 is the new NHS free phone number to call when you need medical help fast, but it’s not an emergency. If you are unsure where to go dial 111, and they will assess you and advise you where you should go to get the best treatment for your condition. The service operates 24 hours a day, 7 days a week for 365 days a year.
Dr Kevin S Upton - MB, ChB, DCH, DFSRH (Birmingham 1986)
Dr Simranjeet Kaur - MBBS nMRCGP DFFP (Mysore 1999)
Dr Day - MB BCH (University of Wales 1997)
Disabled access is via the front door and the consulting room entrances are all of sufficient width to accommodate wheelchairs. The premises include a disabled toilet near the front entrance.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in Braille, large print or easy read.
We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lip-read or use a hearing aid or communication tool.