Appointments

Our appointments are offered to you by using our 'Online Triage' form. This form can be filled in between the hours of 8am and 6:30pm. We have appointments available all day so there is no need to rush at 8am. Please fill in the form in as much detail as possible. This will help the GP to establish the correct/best course of action. All Triage Appointment Forms are sent straight to the GP or our Advanced Nurse practitioner who will respond to you directly via a text message or phone call. Your appointment or outcome will then be resolved effectively and as quickly as possible. We aim to respond within 2 hours.

If you feel that your problem is more urgent or you need help with the form, please contact our reception team who will be happy to facilitate this.  

To help us to ensure that the system runs smoothly it would be appreciated if you:

·         Arrive on time. If you are late you might not be seen

·         Cancel any unwanted appointments

Telephone 01538 753771.

Online services

Triage Appointment

Referrals

When referring you to a consultant, we will hopefully be able to give you an idea of waiting list times. However if you choose to see a consultant privatley we will provide you with a covering letter.

Dial-a-Doc

This service allows you to have a telephone appointment with the doctor instead of having to visit the surgery if appropriate.

Cancelling or changing an appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:

• Phone us. Check our opening times
• Visit the surgery and speak with a receptionist. Check our opening times

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, see test results, book appointments via the Triage Form, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Home Visits

If you are unable to attend the surgery, please inform us as soon as possible. Preferably, we would rather see you in the surgery where there are all the necessary facilities to fully assess your needs.